At Mood Clothing Shop, we’re committed to providing premium apparel and accessories with exceptional customer service. Please review our shipping and returns policy below.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after processing.
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after processing.

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

International Shipping

International customers are responsible for any customs duties, taxes, or import fees. These charges vary by country and are not included in your order total.

Returns & Exchanges

We want you to love every purchase from Mood Clothing Shop. If you’re not completely satisfied, we offer easy returns and exchanges within 15 days of receiving your items.

Eligibility

To qualify for a return or exchange:

  • Items must be returned within 15 days of delivery
  • All items must be unworn, unwashed, and in original condition with tags attached
  • Original proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Underwear & Intimates
  • Swimwear (if the hygiene seal is broken)

*Exceptions may be made for defective items.

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Mood Clothing Shop Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:
– Item Name:
– Size/Color:
– Reason for Return/Exchange:
[For exchanges only] I would like to exchange for:
– Item Name:
– Size/Color:

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with return instructions and an RMA (Return Merchandise Authorization) number.

Step 3: Ship Your Return

Once approved, please ship your return to:

Mood Clothing Shop Returns
5055 West 58th Avenue
Arvada, CO 80002
United States

Include the RMA number clearly on the package. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Step 4: Processing Your Return

Once we receive your return, our quality team will inspect the items within 3-5 business days. You’ll receive an email notification once your return is processed.

Refund Information

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days after processing
  • PayPal: 1-3 business days after processing

Refund Amount

You will receive a refund for the purchase price of the returned items. Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

If you requested an exchange:

  • We will ship your new item once the return is received and approved
  • You will be responsible for any price difference in the exchanged items
  • Shipping for the replacement item will be charged at standard rates unless the exchange is due to our error

Fast Track Returns

For faster processing, include a completed copy of your packing slip with your return and write your RMA number on the outside of the package.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a free return shipping label and expedite your replacement

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].